![]() Press WIN+R on the keyboard, type in “cmd” and enter, you will see a small black window(console).You may obtain the information of your PC’s network adapter from here: (For Windows PC only) Please Contact Us with information about your setup and testing, such as your speed test results, your ISP, the speed test servers used, your Deco network topology, speed test devices, etc. Sill believes that the speed you are getting from the Deco system is less than expected. Always reconnect Wi-Fi on your cellphones/laptops every time you perform a speed test some wireless devices may not support mesh and connect to the wrong Deco node, causing a speed decrease.įor slow speed on main Deco, please refer to this link for troubleshooting.įor slow speed on satellite Deco, please refer to this link for troubleshooting.Disconnect every wireless device if you are trying to measure the maximum wireless speed of Deco units, if multiple wireless devices are using the Wi-Fi network at the same time, speed test results might not be satisfying.Verify the wired speed into the Main Deco after verifying the ISP Modem's maximum speed.Verify maximum broadband speed by connecting a Gigabit PC directly to the ISP Modem first.Use the Ookla Speedtest App or to measure Internet speed.The Speed test in Deco Lab, if available, measures your cellphone's real-time speed, the results of this speed test should be the same as the Speed test App from Ookla.Speed test in "Deco>Network>Test Internet Speed" measures the maximum speed of the main Deco, it doesn't mean all devices connected to Deco could reach that speed.Some older laptops' Wireless Network Adapters are not able to reach high enough speeds. If you are using a wireless device to test speed, ensure the wireless device supports 5GHz and is capable of reaching high speed.You may check the information on the Specifications of the TP-Link website or your box. The speed won't be more than 100Mbps If the Ethernet port is marked as a 100Mbps port. (Ignore this if your broadband is slower than 100Mbps) If you are using a wired PC to test speed, please make sure all the Ethernet cables and PC support 1Gbps (Gigabit) connection.Make sure every Deco unit is properly placed, DO NOT put them into closets, TV cabinets, or any kind of enclosed space. ![]() Things you should be aware of before testing speed: There are different situations in relation to the slow speed issue, please refer to the steps below to locate the problem and troubleshoot it according to the corresponding suggestions.ġ.
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